Lost/Malfunctioned/Renewal Octopus

Please fill in the information below to check the result of a submitted application for the transferring record of public transport expenses and uncollected subsidy amount.

Please select the reason for application:

Malfunctioned card
Malfunctioned/Renewal Bank Co-brand Octopus
Lost card

Please provide the following information for verification:

Reference number: The location of the reference number

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Malfunctioned Octopus number:
(Exclude bracketed digit)

( X )

Transfer to Octopus number:
(Enter bracketed digit if available)

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