Lost/Malfunctioned Octopus

Application for Transferring Record of Public Transport Expenses and Uncollected Subsidy Amount

If you have reported loss of your Octopus or returned your malfunctioned Octopus to Octopus Cards Limited (as the case may be), you may apply for transfer of the record of public transport expenses and uncollected subsidy amount (if any) as recorded in our system in relation to such lost Octopus or malfunctioned Octopus to a replacement Octopus provided that such application is made within 10 working days from the date of reporting the lost Octopus or return of the malfunctioned Octopus.

Please select the reason for application:

Malfunctioned card
Lost card

Please provide the following information:

Reference number: The location of the reference number

( )

Malfunctioned Octopus number:
(Exclude bracketed digit)

( X )

Transfer to Octopus number:
(Enter bracketed digit if available)

( )

Transfer to Octopus number:
(Enter bracketed digit if available) ( )

Please provide the numbers of your lost Octopus and new Octopus below to specify your application(s). Please note that different new Octopus numbers must be used for transferring the record of public transport expenses and uncollected subsidy amount from different lost Octopus.

If you have not provided the lost Octopus number(s) above, the application will be processed according to the reporting sequence of your lost Octopus in the past 10 working days. For example, if you have reported loss of Octopus A yesterday morning and Octopus B yesterday afternoon, the record of public transport expenses and uncollected subsidy amount of Octopus A will be transferred to the first new Octopus number, while that of Octopus B will be transferred to the second new Octopus number stated above. The transfer of the record of public transport expenses and subsidy cannot be changed or reversed once confirmed.

Disagree

Agree

Please provide the following information for verification

HKID (First 6 digits):

XX ( X )

Passport or other identity document no.:
(Please input numeric characters only)

Date of birth:

- -

Application for Transferring Record of Public Transport Expenses and Uncollected Subsidy Amount

Reason for application

Malfunctioned card

Reference number	-
Malfunctioned Octopus number	-
Transfer to Octopus number	-

Reason for application

Lost card

Transfer to Octopus number

Lost Card (Optional)	New Octopus Number
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-

HKID (First 6 digits)	XX - ( X )
Passport or other identity document no.	-
Date of birth	-

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Disclaimer and Important Notice

Application for transfer of the record of public transport expenses and uncollected subsidy amount (if any) cannot be reversed once you have clicked the "Submit" button. Once this application has been accepted, the original Octopus will no longer be an eligible Octopus for the purpose of the Public Transport Fare Subsidy Scheme.
Application must be submitted within 10 working days from the date of reporting to Octopus Cards Limited the loss of Octopus or return of the malfunctioned Octopus via MTR Customer Service Centres (as the case may be).
We will process this application in 4 calendar days after the date of submission of this application. The result of this application can be viewed under "Lost/Malfunctioned/Renewal Octopus".

I confirm that I have read and agree to the disclaimer and Important Notice. I further confirm that I have read, understood and agree to the Personal Information Collection Statement contained in Condition 16 of the Conditions of Issue of Octopus (click to view), and acknowledge that the provided information will be used by Octopus Cards Limited for the purpose of providing the replacement Octopus under this Public Transport Fare Subsidy Scheme.