Lost/Malfunctioned/Renewal Bank Co-Brand Octopus

Application for Transferring Record of Public Transport Expenses and Uncollected Subsidy Amount

Bank Co-Brand Octopus combines the functions of Octopus and bank card (ATM card or credit card) in one single card with built-in Automatic Add Value Service function.

If you have reported loss of your Octopus or returned your malfunctioned Octopus to your bank (as the case may be), you may apply for transfer of the record of public transport expenses and uncollected subsidy amount (if any) as recorded in our system in relation to such lost Octopus or malfunctioned Octopus to a replacement Octopus provided that such application is made within 10 working days from the date of reporting the lost Octopus/return of the malfunctioned Octopus/activation date of the renewal or replacement Bank Co-Brand Octopus.

Please select the reason for application:

Malfunctioned/Renewal Bank Co-Brand Octopus
Lost Bank Co-Brand Octopus

Malfunctioned/Expired Bank Co-Brand Octopus number:
(Exclude bracketed digit)

( X )

Transfer to Octopus number:
(Enter bracketed digit if available)

( )

Transfer to Octopus number:
(Enter bracketed digit if available) ( )

Please provide the numbers of your lost Bank Co-Brand Octopus and new Octopus below to specify your application (s). Please note that different new Octopus numbers must be used for transferring the record of public transport expenses and uncollected subsidy amount from different lost Octopus.

If you have not provided the lost Octopus number(s) above, the application will be processed according to the reporting sequence of your lost Bank Co-Brand Octopus in the past 10 working days. For example, if you have reported loss of Bank Co-Brand Octopus A yesterday morning and Bank Co-Brand Octopus B yesterday afternoon, the record of public transport expenses and uncollected subsidy amount of Bank Co-Brand Octopus A will be transferred to the first new Octopus number, while that of Bank Co-Brand Octopus B will be transferred to the second new Octopus number stated above. The transfer of the record of public transport expenses and uncollected subsidy amount cannot be changed or reversed once confirmed.

Disagree

Agree

Please provide the following information for verification

HKID (First 6 digits):

XX ( X )

Passport or other identity document no.:
(Please input numeric characters only)

Date of birth:

- -

Application for Transferring Record of Public Transport Expenses and Uncollected Subsidy Amount

Reason for application

Malfunctioned/Renewal Bank Co-Brand Octopus

Malfunctioned/Expired Bank Co-Brand Octopus number	-
Transfer to Octopus number	-

HKID (First 6 digits)	XX - ( X )
Passport or other identity document no.	-
Date of birth	-

Reason for application

Lost Bank Co-Brand Octopus

Transfer to Octopus number

Lost Card (Optional)	New Octopus Number
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-

HKID (First 6 digits)	XX - ( X )
Passport or other identity document no.	-
Date of birth	-

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Disclaimer and Important Notice

Application for transfer of the record of public transport expenses and uncollected subsidy amount (if any) cannot be reversed once you have clicked the "Submit" button. Once this application has been accepted, the original Octopus will no longer be an eligible Octopus for the purpose of the Public Transport Fare Subsidy Scheme.
Application must be submitted within 10 working days from the date of reporting the lost Octopus/return of the malfunctioned Octopus/activation date of the renewal or replacement Bank Co-Brand Octopus (as the case may be).
We will process this application in 4 calendar days after the date of submission of this application. The result of this application can be viewed under "Lost/Malfunctioned/Renewal Octopus".

I confirm that I have read and agree to the disclaimer and Important Notice. I further confirm that I have read, understood and agree to the Personal Information Collection Statement contained in Condition 16 of the Conditions of Issue of Octopus (click to view), and acknowledge that the provided information will be used by Octopus Cards Limited for the purpose of providing the replacement Octopus under this Public Transport Fare Subsidy Scheme.